SMS Terms & Consent
NeuroGen SMS Notification Program — how we communicate, your rights, and how to opt out at any time.
Last Updated: February 17, 2026Program Overview
NeuroGen (“we”, “us”, “our”) offers an optional SMS notification program to users who register on our platform at neurogen.cc. By providing your phone number and checking the SMS opt-in box during registration, you consent to receive text messages from NeuroGen.
Consent is entirely voluntary. You are not required to opt in to SMS messaging as a condition of purchasing any goods or services from NeuroGen. You may use our platform without providing a phone number.
How You Opt In
You opt in to receive SMS messages from NeuroGen by:
- Providing your mobile phone number during account registration at neurogen.cc/auth/register
- Checking the SMS consent checkbox that reads: “I agree to receive SMS notifications from NeuroGen including account alerts, appointment reminders, and service updates.”
Your consent is recorded with a timestamp and your IP address for compliance purposes.
Types of Messages
If you opt in, you may receive the following types of text messages:
Frequency & Costs
Message frequency varies based on your account activity. Typical users receive 1 to 10 messages per month. You will never receive more than 5 messages per day.
Message and data rates may apply. NeuroGen does not charge for SMS messages, but your mobile carrier may charge standard messaging rates. Please contact your carrier for details about your messaging plan.
How to Opt Out
Reply STOP to any message to unsubscribe instantly. You will receive a one-time confirmation and no further messages will be sent.
You may also opt out by:
- Updating your notification preferences in your NeuroGen account settings
- Contacting us at support@neurogen.cc
Help & Support
For help with our SMS program:
- Reply HELP to any message for assistance
- Email us at support@neurogen.cc
- Visit neurogen.cc for more information
Supported Carriers
Our SMS program is supported by major US carriers including AT&T, Verizon, T-Mobile, Sprint, and most regional carriers. NeuroGen and mobile carriers are not liable for delayed or undelivered messages.
Privacy
Your phone number and SMS consent information are stored securely and used only for the purposes described above. We do not sell, rent, or share your phone number with third parties for marketing purposes. For complete details, see our Privacy Policy.
SMS message content and delivery records are retained for 90 days for service quality and compliance purposes.
Changes to This Policy
We may update these SMS terms from time to time. If we make material changes, we will notify you by SMS or email before the changes take effect.
Contact
NeuroGen
Email: support@neurogen.cc
Website: neurogen.cc